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Shipping and returns policy

Shipping Delivery

 

Maddogg Designs.com delivers to all international destinations. You will be notified of the delivery costs automatically before you submit your credit card details. If your order is made online but you do not pay by credit card, or if you order in any other way, please contact us for details of the delivery charges prior to ordering. Maddogg Designs.com aims to deliver products within 4-10 Working days in most circumstances, however, each product has a link on the product page stating the estimated delivery time for that product and you should refer to these for more details about delivery times. Orders are despatched either by international airmail or international courier service. If sending by courier, the couriers require a signature so please specify an address where someone will be able to sign for your Products.

We will make every effort to deliver within the time stated on Maddogg Designs.com but we will not be liable for any loss caused to you by late delivery. If the products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order as quickly as possible, or if you wish you may cancel your order and we will refund the money you have paid. Please note that while items sent by international airmail usually arrive within 4-10 working days, some parcels may take longer to be delivered. Please order from Maddogg Designs.com with enough lead-time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this. This does not affect your statutory rights as a consumer. Maddogg Designs.com does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them.

 

The copyright in Maddogg Designs.com and the content of all the software, web site and pages relating to the CrystalAge.com web site is owned by, or licensed to Maddogg Designs.com, unless otherwise specified and may not be used, copied or altered without our expressed consent. Copyright extends to the design, look and feel of Maddogg Designs.com, all photographs on it and its marketing materials. You may use Maddogg Designs.com for private and personal non-commercial use only - i.e. to view, copy and print portions of Maddogg Designse.com for the sole purpose of placing orders. The materials on Maddogg Designs.com may not be used for any other purpose

. Maddogg Designs.com does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on Maddogg Designs.com.

 

Refunds

 

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights. We will try to attend to all returns as soon as practically possible. Unwanted Products Our policy is to ensure that you are satisfied every time you place an order with Maddogg Designs. If you are unhappy with an item when you receive it or if you simply change your mind please return it, with the despatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 30 working days. We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you. You will only have to pay for the return postage of the Products.

 

Faulty Products

 

We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 30 days of receipt. In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. For help with items later than 30 days after your initial purchase please email us for more information. This does not affect your Statutory Rights. Returning Unwanted or Faulty Products Please contact us by email info@maddoggdesigns.com to inform us of your wish to return products. We may allocate you with a returns code which should be included with the package to improve processing of your return. We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt and return to: Maddogg DesignsCustomer Returns, 10,Barnes Avenue, Chesham, Bucks, HP5 1AP, United Kingdom You will be responsible for the returned products until they reach us.

 

 Unwanted Goods

 

 Custom-made and High Value Products Due to the bespoke nature of custom-made products we are unable to offer our usual 30 Day Money Back Guarantee on unwanted goods. In the case of high value items in excess of £2,000 the usual money back guarantee is limited to 7 days and you shall be responsible for the cost of return within 7 days of receipt. This does not affect your statutory rights. Reaching Us If you would like help when ordering, information about a product, a request for product or if you would just like to provide us with feedback on our service, please email us at info@maddoggdesigns.com You can also contact us: by telephoning 07971182234 between Opening hours: 10.00am to 5.00pm Monday to Friday (GMT) By email info@maddoggdesigns.comelit.